Shipping Policy

Free Shipping Terms
Free ground shipping is available to shipping addresses in the United States and Canada for purchases before tax of $149. All other countries that are listed above will receive discounted shipping rates. 

Things you Need to Know...
You'll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been shipped from our warehouse

All delivery timeframes start from the day after you place the order unless specified.

Gift Card purchases don't count towards qualifying for a free shipping threshold.

Unfortunately, we're unable to deliver to Military Addresses in EU countries.

In the unlikely event that you don't receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us within 7 days of delivery.

Order Cancellations
You can cancel your order within 15 minutes of placing it by clicking the 'Cancel Order' button in your Twisted Gamer account or in your order confirmation email. Unfortunately, we are unable to cancel orders for you once placed.

Once 15 minutes has passed since you placed the order, it can't be cancelled as it will be getting picked and packed soon in our warehouse. If you no longer wish to keep the order, you can return it within 30 days for a full refund. Note: Custom personalized products cannot be returned.

Changes to your Order
Due to how quickly orders are passed to our production warehouse, we're unable to edit orders once placed. This includes:

Adding or removing items to your order

Changing an item, size or color

Amend delivery address

Changing the shipping method or courier

Applying a discount code or editing product prices

If you have noticed a mistake in your order you wish to change, you can cancel your order within 15 minutes of placing the order by hitting the 'cancel order' button in your account section or in your order confirmation email.

Changes to Delivery Address
Sadly we cannot change an address with the courier once the order is placed, however it is possible you may be able to get this updated with the courier by contacting them directly.

To do this, please wait until you receive your tracking email directly from the courier as it will contain your tracking number that you can provide to the courier in the hopes they can amend the address for you. Please note this is not guaranteed and services can vary from courier to courier.

*If you input the incorrect address at checkout, we can not be held accountable if the order goes missing and are therefore not liable to refund/replace the order.